Quality & Training Manager

Sheraton Istanbul Levent, a proud member of Marriott International, is seeking a dynamic Quality & Training Manager to lead quality excellence and learning initiatives, ensuring exceptional guest experiences and continuous associate development. Ensure the implementation of hotel brand standards and monitor their ongoing sustainability. Plan, conduct, and report on quality audits. Analyze guest feedback and develop continuous improvement action plans. Conduct training needs an, Bachelors degree, preferably in Tourism Management, Business Administration, Human Resources, Educational Sciences, or a related field. Minimum 2 years of experience in Quality and training. Knowledge of service quality standards, guest satisfaction processes, and continuous improvement practices. Experienced in training needs analysis, instructional design, classroom facilitation, and managing global learning and development programs. Strong communication, presentation, and reporti