Inside Sales Specialist

Responsibilities

• Identify the commercial market opportunities and prospect and follow up on the customers in order to develop and monitor customer’s portfolio.
• To perform customers visits on weekly basis as per given targets & commercial action plan and collect customer feedbacks in Group system.
• To perform sales call weekly basis as per his/her targets and identify details on CRM system
• Promote and sell all the Group products, Non-Maritime products, tools and services (i.e eCommerce, intermodal, value added products, value added services, contract logistics and supply chain services etc.) & make sales leads through CRM system.
• Receive, qualify in priority customers’ requests, in function of their strategic importance, and process their requests.
• Inform her/his customers about all CMA CGM services, updates, new products on regular basis.
• Participate in establishing the commercial actions plan and ensure the right customer's segmentation is selected in her/his area.
• Relay quotation request from her/his customers to head quarter & closely follow up the process.
• Ensure update of commercial data in the information system, try to identify the market and develop new business.
• Sell to customers the solution best fitted to their needs by phone
• Structure information about competitive rate evolution in order to enable the line to adapt its commercial policy
• Collect commercial data and customer feedbacks in Group system

Qualifications

• Graduate or post graduate level (+4 years) in university
• Min. 3 years experience in a similar role
• Account & Portfolio Management
• Meeting Preparation & Execution
• Communication & Stakeholder Management
• Strategic Alignment
• Commercial Acumen
• Negotiation
• Customer, product and market knowledge
• Good computer, software and IT applications skills