Front Desk Agent

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/ visitors and dispatch bell staff as, At least 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management Minimum 1 year experience in Front Office, Guest Services or related professional area in an international hotel chain Excellent interpersonal and communication skills Ability to focus attention on details and to handle multiple tasks Result driven, proactive and reliable personality Knowledge of Opera is advantageous Excellent command of both written and spoken English