Branch Manager

Responsibilities

• Maximize profitability through efficient customer service, effective and prompt communication and follow-up on all pending customer matters.
• Ensure customer contract requirements are understood and utilized to meet business expectations.
• Resolve critical or escalated issues affecting the customer, staff, or senior management.
• Monitor KPIs and ensure accurate record keeping of all operational documents.
• Work with senior management to develop a business plan and goals for department.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools.
• Train and certify new employees on all performance standards.
• Conduct annual performance reviews for all staff within department.

Requirements

• An experienced Manager with proven Operational and Commercial success with a reputable Logistics / Freight Forwarding business
• Strong Logistics & Freight Services Operations experience -- having dealt with Oil & Gas or large multinational clients/accounts an advantage.
• Demonstrated success in leading, managing and developing staff and high performance teams.
• Experienced in financial management (P&L, Balance Sheets, forecasting and budgets).
• Experience in strategic planning and execution.
• Proficient in project management methodologies with a focus on developing solution driven strategy plans.
• Excellent communication & presentation skills in English